Frequently Asked Questions

If an item can be purchased online and the Add to Cart option is visible, that generally means the item has not sold. Showroom pieces can move quickly, so availability may change as customers shop in person and online.

Yes. Very rarely, typographical errors, listing errors, or pricing display errors may happen online or in store. Lost + Found reserves the right to correct errors when identified.

If you need clarification about an item, price, dimensions, condition, or checkout option, please reach out by phone or email before purchase.

No. We do not hold items and we do not accept partial payments. Items are sold on a first come, first served basis.

The best way to secure an available item is to complete the purchase while the item is still available online or in the showroom.

Yes. We welcome questions before purchase. If you need dimensions, condition details, additional photos, delivery information, or help deciding if an item will work in your space, contact the showroom before checking out.

We can recommend local delivery providers, with typical rates starting around $95 per hour and subject to change. Final pricing depends on distance, stairs, access, item size, timing, and handling requirements.

Delivery is coordinated through third-party providers and is not automatically included in the item purchase price.

Pickup, delivery, or shipping should be coordinated promptly after purchase. Sold items can generally be left on the floor for no longer than 3 days unless prior arrangements are made directly with the store.

Customers are responsible for bringing the proper vehicle, loading help, blankets, straps, and equipment needed to safely remove their items.

• Bring adequate help for large, heavy, fragile, or awkward pieces.
• Self pickup does not include wrapping, palletizing, freight staging, or transport preparation.
• Staff may assist with smaller items when possible, but customers should plan to load safely.

Some items may qualify for standard shipping, while larger or more fragile items may require freight preparation, local pickup, or third-party carrier pickup.

We can help provide the information needed for a freight quote and may recommend resources such as FreightCenter, uShip, or FreightQuote.

Freight preparation is used when an item requires coordination for third-party movers, LTL freight, staging, palletizing, roll wrapping, or carrier pickup.

• Freight pickups require advance notice.
• Liftgate service is required because the location does not have a loading dock.
• Carrier booking, freight charges, insurance, and delivery charges are the customer's responsibility.

Freight quotes depend on item details, pickup and delivery information, carrier requirements, and handling needs.

Approved items are typically placed under a 90-day consignment agreement. The standard split is 50/50 of the final net sales price, unless otherwise stated in the agreement.

Lost + Found sets consignment pricing and generally stays within a pricing structure of approximately 30-50% of original retail pricing, depending on condition, brand, style, demand, pricing potential, and showroom fit.

Consignment contracts are generally for 90 days. After the initial term expires, there is a 7-day grace period for pickup of unsold merchandise.

Very rarely, Lost + Found may approve an extension and coordinate that directly with the consignor. If an extension is approved, the consignment split may change and merchandise may be discounted at Lost + Found's discretion.

Lost + Found is selective by design. Strong submissions usually include clean, well cared for furniture, art, lighting, rugs, mirrors, accessories, jewelry, luxury handbags, and designer pieces with resale appeal.

• Good, very good, or excellent condition.
• Recognized brand, designer, maker, or strong style value when available.
• Pieces that photograph well and fit the current showroom direction.
• Items with clear measurements, photos, and condition notes.

For luxury handbags, accessories, and jewelry, visit lostandfoundhandbags.com.

• Items with heavy odors, smoke exposure, pet damage, stains, or severe wear.
• Broken, unstable, incomplete, or structurally damaged items.
• Items requiring major cleaning, repair, refinishing, or restoration.
• Items with limited resale demand or poor presentation quality.
• Submissions with unclear photos or missing information.

Start on our consignment page. We review each item for fit, condition, demand, pricing potential, and showroom presentation.

Consign With Us

Yes. Skilled in-house designers may assist with creating the ideal look for your space, including guidance on furniture choices. In-home consultations may be available for a fee. Contact the showroom for more information.

When donation is requested, Lost + Found may donate to veteran services and other charities. A donation receipt may be provided upon request when available.

Yes. Lost + Found also offers luxury handbags, accessories, jewelry, and select designer pieces through our luxury resale platform.

Visit lostandfoundhandbags.com to shop or learn more.